A soldier at an outpost in Afghanistan received a $16,000 phone bill from AT&T. But now the company has decided to credit the soldier’s entire bill after not responding to initial queries from the overseas unit, reported Examiner.com.
Pfc. Jose Rivera, serving at Forward Operating Base Shindand, said he believed he was calling home at a rate of only $4.95 per month.
Capt. Evan Brainerd, Rivera’s commanding officer, said that Rivera called AT&T to ask about costs after receiving the bill and discovering the rate mix-up. Brainerd said that Rivera was “put on hold for sometimes two hours at a time” and “unable to get any kind of explanation.”
Brainerd contacted AT&T on Rivera’s behalf, initiated formal complaints and requested the bill be lowered to $9,000.
In the end, however, Brainerd said the company has credited Rivera’s huge bill.