Folks who log onto the beleaguered Army intranet AKO recently would have spotted a chart that details its number of employees, less than a brigade and far less than Google. What’s unspoken is, “We know you’re dissatisfied, but we’re doing the best we can with what little we have.” (Thanks to blogger Army Girl, Army Wife, for posting the chart.)
If nothing else, AKO has an image problem. Folks love to hate on AKO’s unwieldy security procedures, its clunky search engine and its speed, or lack thereof.
In next week’s Army Times, we’re carrying an article that takes a peek at AKO’s apparent effort to address that problem. You may have have seen their poll, asking if our “AKO Sucks” story last year was on track or you may have seen its feature, “Tell Capt. AKO,” which aims to turn user feedback into service improvements.
Why is AKO taking this on now? The answer might be that AKO is fighting for its life. Army email services are migrating to what’s called “the cloud,” which are really servers owned by the Defense Information Systems Agency. If that happens, what will be left for AKO to manage? Is it too little too, too late? Does anybody find this attention weird?
Army Girl, Army Wife seems to find the whole thing pathetic. “Do they want our pity?” she asks. “Thanks for giving me something amusing to talk about with my buddies at work but at the end of the day I really don’t care about your useless stats.”
We want to know: Is there anything AKO can do to win your love?